Customer Support
Deliver exceptional customer experiences with our dedicated customer service representatives. Our virtual professionals are trained to manage inquiries, resolve issues, and engage customers across multiple channels, ensuring your business maintains a strong relationship with its clientele.
Phone Support: Answering customer calls, addressing inquiries, and providing product or service information.
Email Support: Responding to customer emails and providing assistance in a timely manner.
Live Chat Support: Engaging with customers in real-time through chat platforms to resolve issues quickly.
Order Management: Assisting with order processing, tracking, and handling returns or exchanges.
Feedback Collection: Gathering customer feedback and insights to improve service quality and customer satisfaction.
Why Choose VPSS?
QUALITY
We ensure high standards by rigorously vetting and training our virtual professionals for exceptional service.
SECURITY
Your sensitive information is protected with strict security protocols and trained professionals.
ECONOMICAL
Our services provide cost-effective staffing solutions, reducing overhead costs without sacrificing quality.
24/7 OPERATION
Our virtual professionals can provide round-the-clock support, catering to businesses worldwide and ensuring seamless operations at all hours.
STAFF REPLACEMENT
We offer free replacements if a virtual professional doesn’t meet your expectations, guaranteeing the right fit for your needs.
NO HIDDEN FEES
Our transparent pricing means no hidden fees, allowing you to budget effectively while receiving reliable support.
How To Hire A VPSS Virtual Assistant?
VPSS streamlines the hiring process, saving you time, energy, and money. Instead of searching through platforms and scheduling interviews, we handle everything.
Our team carefully vets and selects skilled virtual professionals, ensuring you get qualified candidates ready to integrate seamlessly into your business, so you can focus on what matters most.
1. Discovery Call
We understand that every business is unique, which is why we begin with a personalized Discovery Call. This one-on-one conversation allows us to learn about your goals and staffing needs, providing expert consultation on how to maximize the benefits of your offshore team.
2. Candidate Vetting
Our recruitment team carefully screens and assesses potential virtual assistants to ensure they have the right skills, experience, and attitude to meet your specific business needs. Our thorough vetting process guarantees you receive only the best candidates, ready to make an immediate impact.
3. Client Interview
We’ll arrange a video interview only after we've thoroughly screened and shortlisted the most suitable candidates for your needs.
4. Admin & Account Management
We handle time tracking, provide coaching for the virtual professional, and prepare invoices to ensure smooth operations and accurate billing.
Your One-stop Shop For All Your Virtual Employment Needs!
Virtual Professional Service Solutions
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Mon-Fri 9:00 am – 5:00 pm Eastern Time
©2019 VPSS - Owned and Operated by Manuel Co & Abegail Dela Cruz-Co