Frequently Asked Questions

Here, you'll find detailed answers about how we operate, our range of virtual services, the hiring process, and what sets us apart. Whether you're curious about costs, the onboarding process, or how we ensure quality and security, our FAQ page provides clear, straightforward information to help you understand how we can support your business.

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Frequently Asked Questions

What services does VPSS offer?

VPSS provides a wide range of virtual services, including administrative support, customer service, real estate assistance, marketing and branding, cold calling/lead generation, SEO, web design, bookkeeping, medical VA support, and more. We can tailor our services to suit your specific business needs.

How does the hiring process work?

Our hiring process is simple and efficient. It starts with a discovery call to understand your needs, followed by candidate vetting, where we shortlist the best Virtual Professionals (VPs) for you. You will then have the opportunity to interview the candidates and choose the right fit. We handle the rest, including onboarding, management, and payroll.

What is a Virtual Professional (VP)?

A Virtual Professional (VP) is a skilled remote worker who assists businesses with various tasks, just like an in-house employee, but without the overhead costs. Our VPs are experts in their fields, ready to support your business operations from anywhere in the world.

How much does it cost to hire a VP from VPSS?

Our pricing is flexible, depending on the service, role, and hours required. We offer competitive rates that help you save on costs compared to hiring locally. Please contact us for a tailored quote based on your specific needs.

Can I hire a VP for part-time or project-based work?

Yes, you can hire a VP on a full-time, part-time, or project-based basis. We understand that different businesses have different requirements, and we are happy to offer flexible engagement options to accommodate your needs.

What industries do your VPs specialize in?

Our VPs have experience in various industries, including real estate, healthcare, e-commerce, finance, marketing, customer service, IT, and more. Whatever your sector, we can find skilled professionals to support your business.

Do you provide training for the VPs?

We ensure all VPs are thoroughly trained and equipped to handle their roles effectively. If you have specific training requirements, we can also facilitate onboarding sessions to align the VP with your business processes and expectations.

How do you ensure the quality and security of services?

We have strict quality assurance protocols in place, including regular performance checks and dedicated account management. Additionally, we prioritize data security by implementing robust measures to ensure client confidentiality and protect sensitive information.

What if I am not satisfied with my VP?

Client satisfaction is our priority. If you are not satisfied with your assigned VP, we offer a free staff replacement policy. We will work with you to find a more suitable match without any additional cost.

How do I get started with VPSS?

Getting started is easy! Simply book a consultation call with us, and we’ll discuss your business requirements. From there, we’ll guide you through the process of selecting and onboarding your Virtual Professional.

What time zones do your VPs work in?

Our VPs can work in various time zones, depending on your business needs. We offer flexible scheduling to ensure you have the support you need, no matter where your business is located.

How do I track the work hours and productivity of my VP?

We use reliable time-tracking and project management tools to monitor your VP’s work hours, tasks, and productivity. You will receive regular reports to keep you informed about your VP's performance.

Can I scale up or down the team size as my business grows?

Absolutely! Our services are scalable, meaning you can easily increase or reduce your team size based on your business needs. We are here to support your growth, offering the flexibility you need to succeed.

How long does it take to hire a VP?

The timeframe can vary depending on the role and specific requirements. Generally, the process from initial inquiry to onboarding can be completed within a few days to a couple of weeks. We strive to make the hiring process as quick and efficient as possible.

How do I make payments for VPSS services?

We make the payment process simple and straightforward. You will receive an invoice via Payoneer, which allows for easy and secure transactions.

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©2019 VPSS - Owned and Operated by Manuel Co & Abegail Dela Cruz-Co